Refund & Return Policy
Because our products are custom and made-to-order, this policy explains when a refund or replacement is available. Questions? cjean@customcutzbychristinellc.com
Custom Orders Are Final
Because every item we make is produced to order and personalized specifically for you, we're unable to accept returns or offer refunds for buyer's remorse, sizing preferences, or a change of mind once production has begun. Deposits are non-refundable once paid — see our Cancellation Policy for what happens before production starts.
Defects & Our Errors
If your order arrives damaged, defective, or doesn't match what was approved (wrong personalization, wrong item, or a production error on our part), we will make it right at no additional cost — through a replacement, repair, or refund of the affected item, at our discretion.
How to Report an Issue
Contact us within 7 days of delivery with your order details and photos of the issue. Claims made after 7 days may not be eligible. We'll respond with next steps within 1-2 business days.
Shop Orders
The same policy applies to Shop purchases — because items are personalized to order, refunds are limited to defects or errors on our part, reported within 7 days of delivery.