Shipping Policy
This policy explains how Custom Cutz by Christine LLC handles processing, shipping, and delivery for your order. Questions? cjean@customcutzbychristinellc.com
Processing Time
Processing takes 3-5 business days. This is the time we spend making your order — it begins after your payment is received, not at the moment you submit a request, and it's separate from shipping time below.
Shipping Methods & Delivery Estimates
Once your order is done processing, standard shipping takes an additional 5-7 business days to arrive. So from payment to delivery, plan on processing time plus shipping time. Exact delivery estimates are provided once your order ships and a tracking number is available.
Local Pickup & Delivery
Local pickup is available in Massachusetts at no additional cost. Local delivery is available within a 30-mile radius — including parts of Rhode Island — for an additional charge. Both are arranged directly with you once your order is ready.
Lost, Delayed & Damaged Packages
Once an order ships, risk of loss transfers to the carrier, and we're not responsible for delays caused by the carrier. If your package is lost or arrives damaged, contact us within 7 days of the expected delivery date and we'll help you file a claim and make it right.
Shipping Address Accuracy
Please double-check your shipping address when submitting an order. We're not responsible for orders shipped to an incorrect address provided by the customer, though we're happy to help however we can.