Shipping Policy
This policy explains how Custom Cutz by Christine LLC handles processing, shipping, and delivery for your order. Questions? cjean@customcutzbychristinellc.com
Processing Time
We prefer at least 5 days' notice to design and produce your order without a rush. Same-day and short-notice requests are honored whenever possible, but include an additional fee plus a rushed production cost. Processing time begins after your deposit is received, not at the moment you submit a request.
Shipping Methods & Delivery Estimates
We ship nationwide via standard carrier shipping, with delivery typically taking 3-7 business days after your order ships, depending on destination. Exact delivery estimates are provided once your order ships and a tracking number is available.
Local Pickup & Delivery
Local pickup is available in Massachusetts at no additional cost. Local delivery is available within a 20-mile radius for an additional charge. Both are arranged directly with you once your order is ready.
Lost, Delayed & Damaged Packages
Once an order ships, risk of loss transfers to the carrier, and we're not responsible for delays caused by the carrier. If your package is lost or arrives damaged, contact us within 7 days of the expected delivery date and we'll help you file a claim and make it right.
Shipping Address Accuracy
Please double-check your shipping address when submitting an order. We're not responsible for orders shipped to an incorrect address provided by the customer, though we're happy to help however we can.